Support
Email support@fisharchive.com and we’ll get back to you within two business days.
How do I restore a subscription on a new device?
Sign in with the same account, open Pricing and tap “Restore purchases”. On iOS and Android this re-reads your Apple or Google purchase; web subscriptions restore automatically when you sign in.
How do I cancel?
Web subscriptions can be cancelled from Profile → Manage billing. App Store and Google Play subscriptions must be cancelled in your Apple ID or Google Play subscription settings — deleting the app does not cancel billing.
How do I delete my account and data?
Open Profile → Delete account. This permanently removes your catches, photos, waypoints and account. If you cannot sign in, email support@fisharchive.com from your account email and we will delete it for you.
Weather or maps aren’t loading
Weather conditions are pulled from several providers to capture the last known reading. If no providers are available, a notice will appear on your dashboard. If your map is blank, ensure location permissions are enabled and you have an active internet connection.
Why does the app ask for location, camera and photos?
Location tags a catch and finds nearby waters and conditions. Camera and photo library are used only to attach a picture to a catch. All three are optional and can be changed in your device settings.
Can I log a catch without signal?
Yes. Catches logged offline are queued on device and sync automatically the next time you’re online.